Clear answers before you start your website.
Browse by topic, then open only the answers you need. The scope stays clear so the service can stay affordable.
Start with Packages and Scope if you are deciding whether WebTellGo fits your project.
Packages and scope
These answers explain what WebTellGo is designed to do and where the starter package limits begin.
What is WebTellGo?
WebTellGo is a done-for-you starter website service for small businesses. It helps you get a simple, clear website without learning website builders or paying for a full custom agency project.
What is included in the $9.99 Starter Website?
The $9.99 Starter Website includes up to 3 static pages, up to 5 content sections, a basic mobile-friendly layout, contact information display, customer-provided logo placement, up to 5 customer-provided images, and 1 small correction.
What is included in the $19.99 Website Plus package?
The $19.99 Website Plus package includes up to 5 static pages, up to 8-10 content sections, a mobile-friendly layout, business introduction, services or product sections, gallery or menu-style section, contact information display, Google Maps link or location section, customer-provided logo placement, up to 10 customer-provided images, and 1 small revision round.
Why are the prices so low?
The prices are low because the scope is clear and limited. WebTellGo starter packages are for simple static websites, not full custom software projects. Page limits, content section limits, and limited revisions help keep the process affordable.
Are these full custom agency websites?
No. The starter packages are not full custom agency projects. They are focused starter websites for small businesses that need a simple online presence first.
Payment and refunds
This section keeps expectations clear before a project begins, especially around confirmation, refunds, and fit.
Do I pay before or after the website is made?
Starter website package payment is required before production begins. This keeps the process clear and avoids starting work on unconfirmed projects.
What is the $0.99 Fast WhatsApp Access fee?
The $0.99 Fast WhatsApp Access fee is a small anti-spam verification fee. It helps reduce spam and low-quality messages before showing the WhatsApp contact button.
Can the $0.99 fee be credited toward my website order?
If you continue with a paid starter website package, the $0.99 verification fee can be credited toward your order when applicable.
Can I get a refund?
Refunds depend on the project stage. If production has not started, you may request a refund. Once work has started, the payment may be partially or fully non-refundable because time has already been spent preparing your website. Clear scope and customer confirmation help reduce misunderstandings.
What if my project is not suitable after I submit details?
If your project clearly does not fit the starter website scope, we may suggest add-ons, recommend a different solution, or explain that WebTellGo is not the right fit before starting production.
Revisions and changes
Starter packages include limited revision support so the service stays affordable and manageable.
Can I request changes after seeing the preview?
Yes. The $9.99 Starter Website includes 1 small correction. The $19.99 Website Plus includes 1 small revision round. Additional revisions can be purchased separately.
What counts as a small correction?
A small correction can include fixing a typo, correcting contact information, replacing one photo, changing a short sentence, or adjusting a small section of text.
What requires an extra revision or add-on?
Extra pages, many new content sections, major layout changes, rewriting most of the website, adding forms, booking, payment, or requesting multiple revision rounds may require an add-on.
Do I get unlimited revisions?
No. Each package includes the listed correction or revision allowance only. Extra revision rounds, full redesigns, major rewrites, or new page directions may require an add-on.
Can I change the whole website direction after preview?
A full direction change is usually outside the included revision scope. If you want a major redesign or new structure, it may require an add-on or a new project.
Hosting and domains
WebTellGo starter packages focus on the website itself first. Hosting and domain help can be added separately when needed.
Does the starter package include hosting or a domain?
No. Hosting and domain purchase are not included in the base starter packages. Domain setup or hosting help may be handled later as an add-on or separate service when available.
Does the starter package include a contact form?
No. The base starter packages display your contact information, but a working contact form is not included unless added separately.
Can you help me connect my website to a domain?
Yes. Domain setup help can be added separately. You may need to purchase the domain from a domain registrar first.
Can I receive just the website files?
Yes. Static website file delivery is available. If you prefer us to help put the website online, hosting or domain setup can be added separately.
Can I move the website to another hosting provider later?
Because starter websites are static, they can usually be moved to another suitable static hosting setup. Any migration support may require an add-on.
Contact paths
Customers can choose a faster WhatsApp path or a more structured email-first path depending on how ready the project is.
Can I contact you on WhatsApp?
Yes. Fast WhatsApp Access is available after a small $0.99 anti-spam verification fee. This helps reduce spam and connect your WhatsApp message to a real project code.
Can I start by email instead?
Yes. You can choose Email First and submit basic project details before moving forward.
Why do I need to register with email?
Email is the main identity for your project. It helps keep your project, package, payment, website brief, and delivery connected.
Do I need to use WhatsApp?
No. WhatsApp is optional. You can start with Email First if you prefer a slower and more structured process.
Will you answer random WhatsApp messages without a project code?
Priority is given to messages connected to a real project code. This helps reduce spam and keeps communication organized.
Delivery
Delivery expectations stay simpler when the brief is clear and the project stays within package scope.
What do I need to provide?
You need to provide accurate business details, contact information, services or products, and any logo or photos you want included.
What if I do not have photos?
You can still start, but customer-provided photos are recommended. If photos are missing, the website may use simple layout sections or placeholders until you provide suitable images.
How do I review the website?
You will receive a website preview or delivery file depending on your package and selected add-ons. You should check business name, contact information, service details, images, and main call-to-action carefully.
What will I receive at the end?
Depending on your package and selected add-ons, you may receive static website files, a temporary preview link, hosting setup help, domain setup help, or additional purchased work.
Can I update the website later?
Small updates may be available through extra revision or monthly care add-ons. Ongoing maintenance is not included in the starter packages unless purchased separately.
Complex features
These answers help filter out projects that need software-level features rather than a starter website.
Can customers book appointments or pay online?
Online booking, online payment, e-commerce checkout, and shopping carts are not included in the base starter packages. A simple link to an external booking or payment page may be possible if the customer provides one.
Can you build a booking system?
Online booking software is not included in starter packages. If your business needs booking, we may suggest using a third-party booking link or discuss it as an add-on if suitable.
Can you build customer login accounts?
No. Customer login accounts are not included in starter packages.
Does the starter package include a database or admin dashboard?
No. WebTellGo starter websites are static websites. A database, admin dashboard, customer login system, or content management system is outside the base package.
Will my website rank on Google?
WebTellGo can keep the starter website clear, readable, and structured, but search ranking results are not guaranteed.
Can you create a blog or CMS?
A blog or CMS is not included in starter packages. Starter websites are simple static websites.
Service approach
The goal is to keep the service useful for small businesses without turning it into a tool-heavy or self-managed process.
Is this a self-service website builder?
No. WebTellGo is not a self-service website builder where you have to design everything yourself. It is a done-for-you starter website service with clear package limits.
Will I need to learn templates, layouts, hosting, and technical settings?
No. The goal is to reduce DIY website builder stress. You provide your business details, and we prepare the starter website structure for you.
Is my project personally reviewed?
Yes. WebTellGo projects are personally managed and reviewed before delivery. The goal is to keep the process simple while making sure the important business details are clear.
Do you promote this as an automated website tool?
No. WebTellGo is presented as a done-for-you starter website service. We focus on clear scope, customer-provided business details, and human-managed delivery.
Why do you keep the scope limited?
Clear scope keeps the service affordable. If a project becomes too broad, it may require add-ons or a different type of website project.